IT Support · Manage + Sustain
Day-to-day IT for small and medium-sized businesses.
Most IT problems are cheaper to prevent than to fix. That’s where we spend our time.
Service desk, desktop services, Microsoft 365 administration, patching and upgrades, network security, and cloud services. Proactive monitoring runs behind all of it, so most issues are found and resolved before anyone files a ticket.
What’s included
Full Suite of Managed IT Services
Service desk
A place to call when something stops working, staffed by people who know your environment.
Desktop services
Setup, repair and replacement of the machines your people use every day.
Microsoft 365 administration
Accounts, licences, mail, Teams and SharePoint, kept tidy and secure.
Patching and upgrades
Updates applied on a schedule, tested first, so nothing surprises you on a Monday.
Network security
Firewalls, access and monitoring that hold the line while your team works.
Cloud services
Moving to and running in the cloud, sized to what you actually use.
Fully managed
We are your IT department: the service desk, the monitoring, the upgrades and the planning, on defined service levels.
Co-managed
Where you already have an IT team, we work alongside it. Keep the Tier 1 work in-house and hand us the Tier 2 and 3 escalations, or any split that suits how your organization actually runs.
Security and continuity
Security Where You Need It Most.
Mapped to NIST
Our service catalogue lines up with the NIST Cybersecurity Framework, so what we do matches what your auditors, insurers and partners expect to see.
3-2-1 backup
Backup and disaster recovery follow the 3-2-1 standard: three copies, two formats, one off-site.
Remote support, in the room
For hands-on problems, AR headsets let our technicians see what your people see, resolving issues in real time without waiting for a site visit.
Why IDFusion
Exceptional support.
IT Support is part of Manage + Sustain, alongside application management, security and staff augmentation. Since 1999, Winnipeg-based, and backed by the same guarantee as everything else we do.