What We Do
Support at every stage of your technology.
Extend the life of the technology you rely on, and build what comes next. IDFusion helps you plan, build, integrate and manage technology that supports the way your organization works.
Twenty-two services under three pillars. Start with the one closest to your problem, or start anywhere and we will point you the right way.
All our services are available in English and French.
Explore our suite of Managed Technology Services.
01Assess + Plan
Understand what you have, what needs to change and where to invest next. Build a practical direction for your technology, business and people.
Business Transformation + Innovation
Senior architects who have led real pivots, new strategies and new business models. Structured innovation projects or someone senior to think alongside you.
Digital Strategy Roadmap
A plan you can act on: what technology will do for the business, what has to happen to get there, and in what order.
Vendor Selection + Assessment
Define what you need, assess the options and select a solution with confidence. We develop requirements, evaluate vendors and build a shortlist around your priorities.
Virtual CIO Services
Senior technology leadership without the full-time hire. What your technology is costing you, and what it is not yet earning you.
AI 101 + 201 Training Programs
A shared understanding of what AI does, where it fails and what it could mean for your work. No prerequisites, no jargon.
AI Readiness Assessment
Data, processes and people, assessed. Finish with a starting point you can defend and the reasons the rest can wait.
AI Vendor Selection + Due Diligence
Evaluate tools against the work you actually do, before you commit. We will tell you when the options do not fit.
02Build + Integrate
Create software for the way you work. Connect existing systems, develop applications and implement AI within your operations.
Custom Software Development
Software built for the way your organization actually works. React, React Native, Laravel, Enterprise Java, Azure Canada and AWS Canada.
Vendor Solution Implementation
Put your chosen platform to work through configuration, data migration and rollout, with support for the people who will use it.
Technology Integration Services
Off-the-shelf is often the right call. A Solution Architect maps how it works with everything else you own.
IT Infrastructure + Security Implementation
Build and strengthen the infrastructure your organization relies on, from cloud and networks to Microsoft 365 and security controls.
AI-Powered Workflow Automation
Find the workflow that bleeds the most time and start there. Not a pilot in a slide deck; something your people use on Monday.
Agent Design, Build + Lifecycle Management
Agents with defined scope, controlled permissions, testing and monitoring. Governance is why the agent can be trusted with real work.
AI Implementation Rescue + Optimization
Most stalled AI projects did not fail on the technology. Find what is salvageable and rebuild what is worth taking forward.
03Manage + Sustain
Keep applications and IT dependable. Run day-to-day IT support, strengthen security and maintain the systems your organization relies on.
IT Support
Day-to-day IT for small and medium-sized businesses: service desk, Microsoft 365, patching, network security and cloud, with proactive monitoring behind all of it. Fully managed or co-managed with your team.
See IT Support →Application Management Services (AMS)
The work does not end at launch. Platinum, Gold and Silver support packages with defined service levels.
IT Security
A posture you hold, not a product you install. Our catalogue is mapped to the NIST Cybersecurity Framework.
Staff Augmentation
Sometimes you do not need a project. You need people who arrive knowing the work.
Technology Assessments
Technology drifts. Findings, recommendations and priorities written clearly enough to take to a board.
Technology Deployment + Migration
Choosing well is half of it. Implementation is where the value is realized or lost.
Managed AI Operations
AI degrades differently than software. Left alone it drifts; watched properly, it improves.
AI Adoption Training + Enablement
The gap in most AI programs is the 201. Hands-on training built on your roles, workflows and systems.
Why IDFusion
Exceptional support, or you're free to go.
Our work spans planning, development, integration and ongoing support, so recommendations can lead into implementation and maintenance. Whichever service you choose, it is backed by the same guarantee as everything else we do.